RIGHT OF WITHDRAWAL

Cancellation policy, right of return

(1) Consumers generally have a statutory right of withdrawal when concluding a distance contract, about which the provider informs them below in accordance with the statutory model. Exceptions to the right of withdrawal

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must inform us (Elanore Beauty GmbH, Jungfernstieg 34, 20354, email: info@elanorebeauty.com , phone: +49 (0)15213567041) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of revocation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

(2) The right of withdrawal does not apply to the following contracts:

Contracts for the delivery of sealed goods or in sealed packaging which are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery, cf. Section 312g Paragraph 2 No. 3 of the German Civil Code (BGB).

(3) The provider informs about the model withdrawal form in accordance with the statutory provisions as follows:

Sample cancellation form

(If you wish to cancel the contract, please fill out this form

and return it.)

— To: Elanore Beauty GmbH, Jungfernstieg 34, 20354, Email: info@elanorebeauty.com , Phone: +49 (0)15213567041

— I/we (*) hereby revoke the contract concluded by me/us (*)

for the purchase of the following goods (*)/ the provision of the following

Service (*)

— Ordered on (*)/received on (*):

— Name of consumer(s):

— Address of the consumer(s):

— Signature of the consumer(s) (only in case of notification on paper):

- Date:

(*) Delete as appropriate

10 Offsetting

The customer is only entitled to a right of set-off if his counterclaims have been legally established or are undisputed by the provider.

11 Final provisions, severability clause

(1) Contracts between the Provider and the Customer shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. The statutory provisions restricting the choice of law and the applicability of mandatory provisions, in particular those of the state in which the Customer, as a consumer, has his or her habitual residence, remain unaffected.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the registered office of the provider.

(3) The contract remains binding in its remaining parts even if individual provisions are legally invalid. The invalid provisions shall be replaced by the statutory provisions, if applicable. The parties undertake to replace the invalid or void provision with a valid provision that most closely approximates the intended economic purpose. The same applies in the event of a gap.

(4) Any changes or additions to this contract must be made in writing.